Vendors information


Pilot, Prove, Migrate your customers


Enghouse Interactive can be used to bridge old and new telephony platforms, providing uninterrupted access, proving an enterprise-class contact centre solution and a neutral, low risk migration path for helpdesks and contact centres wanting to move to Microsoft Skype for Business.

Enghouse partners provide their customers with greater flexibility during a migration to Microsoft Skype for Business, by providing the freedom to decide in what order different operational functions are moved, based on business need rather than being driven by technology options.

 

Sell applications for Skype for Business to your customers to earn additional revenues

Provide your existing customers with additional applications and with Enghouse Interactive it is possible to balance the need to protect legacy investments while realising the new business benefits of Skype for Business.

Helping to add

  • Additional revenue stream
  • Improved customer retention and wallet-share
  • Easy to sell alongside your existing business
  • Increase sales with a modular approach. Add additional functionality such as voice, email, webchat, etc. as required.

 

Case Studies

Spotless:
Can I Trial Part of My Contact Centre On Skype for Business?

Yes! Enghouse Interactive contact centre solutions are compatible with most leading telephony platforms so partners can pilot, prove and migrate helpdesks or contact centres to Skype for Business when the time is right for the customer. Spotless Group migrated their helpdesk to Lync in less than 4 weeks – without missing a call:
We had a deadline of 4 weeks to move 600 people, including our helpdesk, from a 15 year old PBX to Skype for Business. It got really tight, but Enghouse’s work ethic was exceptional.” Geoff Dumesny, Infrastructure Programme Manager, Spotless Group.

 

Download the Spotless Contact Centre Case Study (PDF)

 

 

Helly Hansen: Why Skype for Business in the Contact Centre?

Sandy Abrahams, IT Director at Helly Hansen, explains how Skype for Business has enabled their contact centre agents and staff across the business communicate with each other using Instant Messaging as well as Enterprise Voice. Helly Hansen utilise Enghouse Interactive Communications Center on Skype for Business across multiple locations in Europe.

 

Watch the Helly Hansen Video Case Study on YouTube

 

 

Contact

Rob Watts

Marketing Manager, Westcon UK&I

robert.watts@westcon.com