Vendors information


Communications Center on Avaya IP Office / Avaya Communication Manager


Enghouse Interactive & Avaya

As a fully certified Avaya DevConnect partner, Enghouse Interactive have implemented solutions for a host of leading businesses around the globe who use Avaya telephony platforms.

 

Communications Centre (formerly Zeacom)

Communications Center offers seamless integration with Avaya products, delivering enhanced desktop functionality for the latest versions of IP Office (IPO) and Avaya Communication Manager (CM).

 

Communications Center on Avaya IP Office or Avaya Communication Manager

  • Single Point Solution - 1 server + 1 administrative interface + 1 universal application - plus support, training and development from a single provider
  • Perfect Fit for Small to medium Contact Centres requiring sophisticated enterprise functionality or smaller Contact Centers within large Communication Manager environments.
  • Add a little, get a lot - adds smart functionality such as
    • Exchange and Outlook integration
    • Fully featured Multimedia Contact Centre
    • Microsoft OCS gateway and click to dial functionality
    • Enterprise UC solutions for small business
    • Support for Citrix
  • Longevity –functionality & service life
  • Scalability
    • Avaya Communication Manager
      512 contact centre agents and/or UC enterprise desktops and/or attendants.
      1,000 Unified Messaging users.
    • Avaya IP Office
      120 contact centre agents
      175 UC enterprise desktops
      1,000 Unified Messaging users

 

 

Revenue Opportunities with applications for Avaya

By providing your existing customers with additional applications, with Enghouse it is possible to balance the need to protect legacy investments while realising the new business benefits of multichannel contact centre capabilities.

Helping you to demonstrate to your customers:

  • Maximium return on investment by extending the life and effectiveness of your customers Avaya IP Office or Communication Manager, with full skills-based routing.
  • Bring their contact centre into the 21st century by enabling it for social media, email, fax, SMS, web chat and web callback. Allowing them to enjoy simpler, more accurate reporting and intelligence, so you can make better decisions.
  • Increase sales with a modular approach voice, email, webchat, wfm etc.. additional functionality customers as required
  • Additional revenue stream
  • Improved customer retention and wallet-share

Contact

UC Sales Enquiries

+44 (0)1293 806004

ucsales@westcon.co.uk