Vendors information


Enghouse Interactive - Distributed by Westcon UCC


 

Enghouse is the leading global developer of customer contact applications, handling over 1 Billion customer interactions every day!

 
Enghouse Interactive When combined with Westcon's extensive configuration and Professional Services offering, Enghouse is a simple, highly profitable edition to your vendor portfolio. This is why we have seen 300% growth in 2016!

  
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If your business provides Contact Centres, Customer Engagement and Quality Management solutions, speak to Westcon today about growing your revenues with Enghouse


Enghouse offers:

  • Multi-Channel & Cloud Contact Centres
  • Reception & Call Handling
  • Quality Management & Monitoring
  • Integration Tools including CTI, IP Phone apps, database and directory integration
  • Interoperability with leading UC and PBX platforms including Skype for Business, Avaya Cisco and more...
  
Microsoft Gold Certified
Cisco Solution Partner
Microsoft

 

Enghouse Interactive has a range of solutions, products and integration tools that are tested and integrated for utilisation in Skype for Business environments, ensuring that you can realise the benefits of your investment in Microsoft Skype for Business. Our solutions for Skype for Business include Contact Centre, Attendant Operator Consoles, Call Recording and CTI Integration Tools.

 


Looking for help designing Skype for Business contact centres?
Check out our Skype for Business portal

 

Enghouse Interactive provides your customers with simple tools to manage their customer contacts whatever their preferred medium: IVR, Voice, E-mail, Text, Fax, Web or Social Media.


 

Multi-vendor support & protecting legacy investments

Enghouse Interactive software is designed to support multi-vendor environments so migration to Microsoft Skype for Business will not mean rip-and-replace of existing systems, protecting investments in legacy technologies. With Enghouse it is possible to balance the need to protect legacy investments while realising the new business benefits of Skype for Business.

  • Microsoft Gold Partner
  • Avaya DevConnect Partner
  • Cisco Preferred Partner

 

The opportunity for selling applications with Skype for Business

The emergence of a market for Skype for Business as a desktop collaboration application has implications for companies that have developed contact centre solutions for Microsoft Skype for Business. Even in the absence of Skype for Business Voice deployment, organisations may choose a Skype for Business-integrated contact centre solution in order to extend presence integration to the contact centre. Contact centre applications that work with a variety of enterprise communication infrastructures are in a position to benefit. Enghouse Interactive provides contact center presence integration to companies using Avaya, Cisco or NEC solutions.

Learn more in this reseller whitepaper (PDF)

 

Why Enghouse Interactive?

 

Submit an Enghouse Enquiry


Contact Centre for Skype for Business

Microsoft Skype for Business redefines how voice communications will be delivered into the enterprise. Combine this with Enghouse Interactive’s multimedia contact centre and business process automation solutions and partners will display compelling return on investment, efficiency and service quality gains.

More about Contact Centre for Skype for Business

Skype for Business Call Recording

Capture inbound and outbound calls that come through the Microsoft Skype for Business clients along with any other device managed through the Skype for Business Server – including network controlled mobile devices.

More about Skype for Business Call Recording

Operator Console for Skype for Business

Enghouse Interactive Console for Skype for Business is fully integrated with Microsoft Skype for Business, providing a professional call handling solution with superb voice quality on this unique platform. The rich integration offers more effective usage of lines, improved failover without the need for additional hardware. Operators benefit from real time presence and calendar information as well as the ability to search existing databases integrated via Active Directory.

More about Operator Console for Skype for Business

Pilot, Prove, Migrate your customers

Enghouse Interactive can be used to bridge old and new telephony platforms, providing uninterrupted access, proving an enterprise-class contact centre solution and a neutral, low risk migration path for helpdesks and contact centres wanting to move to Microsoft Skype for Business.

More about Pilot, Prove, Migrate your customers

Communications Center on Avaya IP Office / Avaya Communication Manager

Enghouse Interactive solutions allow your Avaya contact centre to handle all types of media - telephone calls, emails, fax, SMS, web chat and social media, while being easy to integrate and simple to use. Plus they can be scaled up as your customer's business grows, maximising your revenues.

More about Communications Center on Avaya IP Office / Avaya Communication Manager

Housing Association Campaign

A comprehensive selection of sales and marketing assets for partners looking to sell contact centre and customer service solutions to the Housing association market.

More about Housing Association Campaign

Enghouse Interactive UK Website

For more information on the full range of product and services from Enghouse Interactive visit the UK site at:

More about Enghouse Interactive UK Website

Contact

UC Sales Enquiries

+44 (0)1293 806004

ucsales@westcon.co.uk