Events

How to manage and evolve the customer centre experience

27/09/17 09:00 – 27/09/17 17:30

 

 

Westcon-Comstor is proud to sponsor
Enghouse Internactive's CX17 Customer Experience Event

Take a leap into the Digital Future

 

Join us to hear from industry experts and analysts on how to manage and evolve the customer experience. This years’ theme “Take a Leap into the Digital World” explores how several organisations have crossed the digital divide and transitioned their business to the new world where digital channels, self-service, automation and Artificial Intelligence all play a role in supporting a new generation of customers.

27th September, 9am-5:30pm

Hilton London Olympia Hotel, London

 

 

Speakers

  • Clare Muscutt, Head of Customer Experience – Sainsbury’s
  • Anne Snelson, Head of Marketing – RingGo Parking
  • Sally Astbury, Head of Product – Contact Centres – GSK
  • Jonty Pearce, Editor – Call Centre Helper
  • Dr Nicola Millard, Head of Customer Insight & Futures – BT
  • Martin Hill-Wilson, Founder – Brainfood Consulting


Drop into the Westcon session in the boardroom at 1:45pm to hear how our vast portfolio of best-in-cl;ass vendors, our expertise and full service wrap can increase your margin with every Enghouse Interactive Contact Centre opportunity.